Delivery of your order can take between 24 hours and 13 days, depending on the type of product ordered and the delivery location. In-stock products are usually delivered quickly, within 24-48 hours. However, for items that require a longer processing time or for deliveries to more remote areas, the delivery time can be up to 13 days. We encourage you to check the specific delivery estimates for each product at the time of placing your order.

The return or exchange of the product can be done within a maximum of 14 days from the receipt of the package. It is important to note that we accept returns or exchanges only for defective products or for those that are returned unused, with the packaging in perfect condition. Thus, please make sure that each product that reaches us meets the required quality standards. Please check these conditions carefully to enjoy a pleasant experience!

For more details, please see our Refund and Return Policy page.

Changing your shipping address can be easily done from the "My Account" page, in the "Addresses" section. Here, you have the opportunity to make changes to both the shipping address and the billing address. Make sure you update the correct information to avoid any inconveniences related to the delivery of your orders.

After processing the order, the seller is required to provide an AWB number for the respective delivery. This number allows all customers to track the status of their order in real time. This way, you can easily check where your package is and when it is expected to arrive, providing transparency and security in the delivery process.

Any customer can request support in various ways. You can fill out the contact form available on the "Contact" page, send an email to support@reelken.com, or call +40751911599 for direct assistance. You also have the option to contact the seller directly for any questions or concerns. We are here to help you and provide you with the necessary support!

You can change your address immediately after placing your order by accessing the "My Account" page, in the "Orders" section. Here, you need to click the "Change Order" button next to the order you want to change. If the order has already been processed, the only way to change the delivery address is to contact the courier. Using the AWB number, you can request a change of delivery address directly from the courier. It is important to act quickly to avoid any inconveniences related to delivery.

We currently ship to Romania and the European Union countries. We strive to provide efficient and fast delivery services so that the products reach you in the best conditions, regardless of your location in these regions. We encourage you to check the available delivery options to enjoy our products!

If the products are purchased from the same seller, they will be shipped in a single package. However, if the purchase includes items from multiple sellers, each seller will ship the products in a separate package. This is a standard practice that helps manage deliveries efficiently and ensure that each product arrives in the best condition.